Privacy Policy | The Done Crew

This Privacy Policy explains how The Done Crew ("The Done Crew", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit thedonecrew.com (the "Site"), contact us, or purchase our products and services (the "Services"). The Done Crew is based in the State of Delaware, United States. By using the Site, you agree to the practices described in this Policy.

1. Information We Collect

Information you provide. Your name, email address, phone number, billing details (handled by our payment processor), and any information you submit through forms, checkout, bookings, our community, or when you contact us.

Information collected automatically. Your IP address, browser type, device and operating system, referring pages, pages viewed, and similar usage data, gathered through cookies and comparable technologies when you use the Site.

Information from third parties. When you interact with us through a third-party platform (for example a social login, our CRM, or our booking and checkout provider), we may receive information from that platform consistent with your settings there.

2. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site, remember your preferences, measure performance, and support advertising. These fall into a few categories:

Essential technologies that make the Site work.
Analytics and performance tools (for example Microsoft Clarity) that help us understand how the Site is used.
Advertising and remarketing tools (for example the Meta Pixel, and Google advertising tags where enabled) that help us measure and improve our campaigns.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the Site functions.

3. How We Use Your Information

To provide, deliver, and improve our products, trainings, and Services.
To process payments and fulfil orders.
To create and manage your account and provide customer support.
To respond to your inquiries and send transactional messages.
To send marketing communications where permitted, which you can opt out of at any time.
To personalize content and offers.
To measure and improve the Site and our advertising.
To detect, prevent, and address fraud, abuse, and security issues.
To comply with our legal, tax, and accounting obligations.

4. How We Share Your Information

We do not sell your personal information for money. We share it in these limited circumstances:

Service providers who process information on our behalf, including payment processing, CRM and email (GoHighLevel), hosting (Vercel), analytics (Microsoft Clarity), and advertising platforms (Meta and Google).
Advertising partners for campaign measurement and remarketing.
Legal and safety reasons, to comply with law, enforce our terms, or protect the rights, property, and safety of The Done Crew, our users, or others.
Business transfers, in connection with a merger, acquisition, financing, or sale of assets.

5. Advertising and Analytics Choices

We use the Meta Pixel and analytics tools to understand traffic and measure campaigns. You can opt out of interest-based advertising through your Meta ad preferences, through Google Ads Settings (adssettings.google.com), and through the industry tools at optout.aboutads.info and youradchoices.com.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Policy, to comply with our legal, tax, and accounting obligations, to resolve disputes, and to enforce our agreements. When it is no longer needed, we delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.

8. International Data Transfers

We are based in the United States and process data there. If you access the Site from outside the United States, you understand that your information may be transferred to and processed in the United States, which may have different data protection rules than your country. Where required, we rely on appropriate safeguards for these transfers.

9. Your Privacy Rights

If you are in the EEA, the UK, or Switzerland (GDPR)

We process your personal data on one or more of these legal bases: your consent, performance of a contract with you, our legitimate interests, and compliance with our legal obligations. You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request erasure of your data.
Request restriction of, or object to, our processing, including for direct marketing.
Request a portable copy of your data.
Withdraw consent at any time, without affecting processing already carried out.
Lodge a complaint with your local data protection supervisory authority.

If you are a United States resident (including Delaware, California, and other states)

Depending on your state, you may have the right to know about and access the personal information we hold, to correct it, to delete it, to obtain a portable copy, and to opt out of targeted advertising, sale, or certain profiling. We do not sell personal information for money, and we will not discriminate against you for exercising your rights.

How to exercise your rights

Email us at matt@thedonecrew.com with your request. We will take reasonable steps to verify your identity and respond within the time required by applicable law.

10. Children's Privacy

The Site and our offers are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for how to respond, the Site does not currently respond to these signals.

12. Third-Party Links

The Site may link to third-party websites and services, such as our checkout, booking, and community platforms. We are not responsible for their privacy practices, so please review their policies before providing information.

13. Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted, and we will update the "Last updated" date above. Your continued use of the Site after changes means you accept the updated Policy.

14. Contact Us

If you have questions about this Policy or wish to exercise your rights, contact us at matt@thedonecrew.com. The Done Crew, State of Delaware, United States.