Terms of Service

These Terms of Service ("Terms") govern your access to and use of thedonecrew.com (the "Site") and any products, trainings, programs, and services we offer (together, the "Services"), provided by The Done Crew ("The Done Crew", "we", "us", or "our"). By accessing the Site or purchasing any Service, you agree to these Terms, our Privacy Policy, and our Earnings and Results Disclaimer. If you do not agree, do not use the Site or the Services.

1. Eligibility and Acceptance

You must be at least 18 years old and able to form a binding contract. By using the Site, you represent that you meet these requirements and that the information you provide is accurate and current.

2. Use of the Site and Prohibited Conduct

You agree not to: use the Site unlawfully; post or transmit unlawful, defamatory, or infringing content; harvest or collect information about other users; introduce viruses or destructive code; attempt to gain unauthorized access to the Site or its systems; copy or scrape the Site by automated means; or interfere with the operation of the Site.

3. Registration and Account

Some Services require an account. You are responsible for keeping your login credentials secure and for all activity that happens under your account. Provide accurate information and keep it up to date.

4. Purchases, Pricing, and Billing

Prices and what is included are stated at checkout or on the applicable offer page. You authorize us and our payment processor to charge your chosen payment method for the amounts shown, including any applicable taxes. If a Service is sold as a subscription or payment plan, you authorize recurring charges until you cancel in accordance with the terms shown at purchase. We may correct pricing errors and may refuse or cancel an order.

5. Refunds and Guarantees

Refunds are available only where a specific refund or satisfaction guarantee is expressly stated on that product's offer or checkout page. Where no refund or guarantee is stated, all sales are final and all fees are non-refundable.

• The Call Ready System Live Training ($97). This training is backed by the 30-day guarantee described on its offer page: attend, run the diagnostic, and apply at least one part of the system, and if your close rate does not measurably improve within 30 days, email us within that window for a full refund of the training fee. You keep the recording and the materials either way.
• Higher-tier, done-for-you, coaching, and back-end programs. These are non-refundable unless a written guarantee is expressly provided to you in the offer or purchase agreement for that specific program. Deposits, booking fees, and custom build work are non-refundable once work has begun.
• How to request a refund. For any product that carries a stated guarantee, email matt@thedonecrew.com within the stated guarantee window with your order details. Approved refunds are issued to the original payment method within a reasonable time. A refund covers the product price only and not any separate third-party fees. We may decline duplicate or repeated refund requests, and refunds requested outside a stated guarantee window will not be granted.

6. No Resale of the Services

You may not reproduce, duplicate, copy, sell, resell, license, or otherwise commercially exploit any part of the Site or the Services, and you may not share paid materials or account logins, without our prior written permission.

7. Intellectual Property

The Site and all of its content, including The Call Ready System™, all frameworks, models, text, graphics, videos, templates, and branding, are owned by The Done Crew or its licensors and are protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable license to access and use the materials you purchase for your own business use. You may not modify, create derivative works from, reverse engineer, or build a competing or substitute offering from our materials.

8. User Content

If you submit content such as testimonials, questions, or community posts, you grant us a non-exclusive, worldwide, royalty-free license to use it in connection with the Services. You are responsible for your content and confirm you have the rights to share it.

9. Earnings and Results Disclaimer

Any figures, case studies, or examples we share are illustrative and are not a promise or guarantee of results. Your results depend on your effort, experience, market, and other factors. See our Earnings and Results Disclaimer. Nothing on the Site is financial, legal, tax, or other professional advice.

10. Warranty Disclaimer

The Site and the Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free.

11. Limitation of Liability

To the fullest extent permitted by law, The Done Crew and its owners, team, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from your use of the Site or the Services. Our total liability for any claim will not exceed the amount you paid us for the Service that gave rise to the claim in the 12 months before the claim.

12. Indemnification

You agree to indemnify and hold harmless The Done Crew and its owners, team, and partners from any claims, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your content, or your violation of these Terms or of any law or third-party right.

13. Confidentiality

Materials, community discussions, and information you access through paid Services are confidential and proprietary to us and our members. You agree not to disclose or misuse them.

14. Third-Party Services and Links

The Services rely on and link to third-party platforms, including payment, CRM, booking, hosting, community, and analytics providers. Your use of those platforms is governed by their own terms, and we are not responsible for third-party services.

15. Termination

We may suspend or terminate your access to the Site or the Services at any time for violation of these Terms or misuse of the Services. Sections that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, and indemnification, will survive.

16. Changes to the Services and These Terms

We may change or discontinue the Site or any Service, and we may update these Terms. Changes take effect when posted, and we will update the "Last updated" date above. Your continued use of the Site means you accept the updated Terms.

17. Assignment

You may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, financing, or sale of assets.

18. Waiver and Severability

Our failure to enforce any provision is not a waiver of that provision. If any provision is found invalid, the remaining provisions stay in full effect.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. You agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute that is not otherwise resolved.

20. Entire Agreement

These Terms, together with our Privacy Policy, our Earnings and Results Disclaimer, and any terms presented at checkout for a specific Service, are the entire agreement between you and The Done Crew regarding the Site and the Services.

21. Contact

Questions about these Terms: matt@thedonecrew.com. The Done Crew, State of Delaware, United States.